You might think that unsubscribing from a service is the easiest thing to do, but in some cases, this is not true at all. Those who had a Tidal subscription but gave it up still got charged with $19.99 yesterday and their accounts were reactivated. Thankfully, the streaming service quickly noticed the problem and sent out emails to all ex-subscribers that were accidentally charged, announcing them that they have already refunded the money, but it could take up to 5 business until the refund will be seen on their credit card charges. In addition to the refund, Tindal also offered the affected parties a free three-month trial for their premium service.
Even though it is rather strange to offer people a service they clearly don’t want to use anymore, hence the unsubscribing, according to sources, initially, the settings section of the streaming service showed that after the three-month period expired, the subscriptions will be automatically renewed and those who benefited from the offer will be charged $9.99. Basically, those who gave up on their subscription and were accidentally charged after doing so would have had a renewed account they didn’t need or want. Only a couple of minutes after this problem was reported, the subscription page of the streaming service was updated and stated that none of the aforementioned accounts would be renewed after the three-month period they offered the service for free.
Even though mistakes can happen, this particular one was quite strange, and offering people a service they clearly don’t want to use anymore is quite awkward. A simple refund and an apology could have been a better choice for the streaming service. According to reports, quite a few people were charged accidentally, so the next three months there will be a lot of Tidal users. Just make sure that after the three-month period you don’t get charged again for a service you unsubscribed from.