Home / Hardware / Samsung Damages Their PC Community By Disabling Windows Update

Samsung Damages Their PC Community By Disabling Windows Update

Samsung seems to have a knack of making it easier for hackers to target their customers. First they had the keyboard hack, and now their PC community is vulnerable to, no surprise, hackers. And this stems from a simple command that’s involved with their own Samsung SW Update. Shockingly, it uses a program called “Disable_Windowsupdate.exe” which does as it describes.

Now, why would Samsung do that? And to make matters worse, by using the Samsung SW Update, you forfeit the opportunity to re-enable Windows Update. PC World reported that, “Attempting to re-enable Windows Update didn’t help, as Samsung’s software would simply disable the Microsoft update tool again upon rebooting.”

But why would Samsung enable their own software to disable Microsoft’s software? Engadget provided that answer. They said that, “A Microsoft MVP (community member, not Redmond employee) chatted with a Samsung customer service rep, asking why this was happening and the rep replied that Windows Update will install drivers for all the hardware on a machine that may or may not work. So, it prevents such a thing by keeping Windows Update turned off.”

Did Samsung think that this wouldn’t hurt them? It’s no surprise that the Guardian mentioned that Samsung’s PC market is faltering. They reported that the company, “exited the PC laptop market in Europe last year, after struggling sales moved it into the ‘bottom four’ of the PC market with Toshiba, Samsung, Sony, and Fujitsu, which together held only 12% of the market according to data from Gartner. Samsung continues to sell laptops and Chromebooks outside of Europe.”

And Samsung has commented on the matter (aside from what their rep said). In a statement to PC World, the company has said, “We are aware of Mr. Barker’s claim regarding Windows 8.1 updates on our computers. We take security concerns very seriously and we are working with Microsoft to address this matter.”

Well, it seems like Samsung has to find a way to safeguard it’s customers. With the keyboard hack still affecting their Galaxy users, they now have to figure out how to protect what’s left of it’s PC community. What are your thoughts on this? Let me know in the comments below.

W3Schools

About Morgan Ben

Smartphones, tablets, laptops, drones, smartwatches my goal is to review them all.

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3 comments

  1. Not surprising from the guys who brought us Touch-Wiz.

  2. “We are aware of Mr. Barker’s claim regarding Windows 8.1 updates on our computers. We take security concerns very seriously and we are working with Microsoft to address this matter.”

    Samsung refuses to acknowledge the severity of this issue. How can an entity claim to take security concerns “very seriously” while simultaneously installing malware that disables the point of presence that guards against security vulnerabilities and provides security definitions for Microsoft’s security software?
    Not only this, they attempt to discredit the validity of this concern by belittling Barker’s findings by calling it a “claim” as if such corporate language dispels any concerns regarding the matter.

    As OEMs they should have been working with Microsoft in the first place within their System Builder program which, afaik, has restrictions against such things as disabling Windows Update in addition to offering a program for Windows Hardware Certification which would have allowed Samsung to publish drivers specific to their hardware through Windows Update.

    Despite all of this, there was a simple fix. If Samsung had a competent deployment engineer they would have known they could have disabled the specific update(s) rather than disabling all of Windows Update.

    This whole matter stinks of deliberate laziness and willful maliciousness. By definition, what Samsung has done is install malware.

  3. W3ST3RN INFID3L

    Not only is this another epic security fail by Samesung, but its also a PR fail.

    Its not Microsoft’s app that disables Windows update. Don’t talk to Microsoft, talk to your developers that have written this malicious app and fix your own app. Once you have done this, Reach out to all your customers using every communication method possible to issue a huge apology and warn them of your epic fail and how it puts their data at risk and point them to the update that fixes your epic fail.

    Samesung has a proven track record of negligence and utter stupidity when it comes to security. They simply do not have the expertise, experience or common sense to handle security properly.. why would a TV/Washing machine/Fridge manufacturer know about IT Security?

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